Certifications
UNIVERSAL EDUCATION S.A. implements Management Systems and complies with International ISO Standards, which give a competitive advantage to the implementation of its operations based on:
- the optimal provision of services and ensuring an organized working environment,
- the protection of data and information of the company, customers or partners,
- the integrity and transparency of operations and transactions,
- ensuring business continuity and the health & safety of people,
- and environmental protection through operations.
UNIVERSAL EDUCATION S.A. has developed systems in accordance with international ISO standards, ensuring the quality, efficiency & safety of the services provided to its clients within the prescribed schedules and specifications. These procedures include the drafting of project Management and Coordination manuals, specially adapted according to the needs that arise each time, with the aim of ensuring the best quality (quality control).
Throughout the implementation of a training program, all the standards that the company has incorporated into its operation are applied. More specifically, at the beginning of the execution of the project, UNIVERSAL EDUCATION S.A. draws up a quality control program that includes the resources required, how it will be used and the standards and procedures that will be applied during its execution. At the start of the implementation of each individual project, special quality control & data security manuals are drawn up by the company, adapted to the needs of the specific project, which are validated by the relevant executives and the company's Management
UNIVERSAL EDUCATION S.A. is certified by:
Basic principle and commitment of UNIVERSAL EDUCATION A.E. is to provide high-quality vocational training programs that fully cover the requirements and expectations of the trainees and are in line with the modern needs of the labor market and with the applicable legislative and regulatory provisions. To achieve the above, a Quality Management System has been developed and implemented, which fully meets the requirements of the international standard ISO 9001:2015, and all the necessary resources are provided for its operation. The effort to continuously improve the efficiency of the System is our basic commitment.
UNIVERSAL EDUCATION A.E. develops and implements Policies and Procedures through the Information Security Management System, which ensure the integrity of information and data from internal and external risks.
Information and Data Security is a key priority of the company in order to:
- To ensure the safe keeping, protection and processing of its customers' data and all related information.
- To ensure full compliance of the company with the relevant legal and regulatory requirements.
- To protect the interests of the company and those who deal with it and trust it for the use and handling of their confidential data.
- To ensure the availability, integrity and confidentiality of the information produced, received and circulated in the context of its operation.
The implementation of the data processing and protection system aims at the following:
- Protection of data, computing resources and circulating information in the company's services from any threat, internal or external, intentional or accidental.
UNIVERSAL EDUCATION A.E. has the obligation to:
- To protect the personal data of its customers, as well as any other person for whom it processes information,
- To preserve the confidentiality of communications to the extent that this depends on its information systems.
The purpose of the Personal Data Protection Policy is:
- The Company's compliance with the legal and regulatory obligations to protect personal data and ensure the confidentiality of communications.
- Protecting the privacy of all personal data managed by the company.
UNIVERSAL EDUCATION A.E. implements Policies, Procedures and Plans through the Business Continuity System in order to:
- To protect its interests and those who do business with it and trust it.
- To ensure the continuation of its critical activities in the event of an interruption, incident or crisis.
- To return to normal operating levels as quickly as possible, if disruption cannot be avoided.
- To reduce its operational risk and the damage that may occur to its reputation and credibility, in the event of a crisis.
- To maximize the reliability of its information resources.
UNIVERSAL EDUCATION A.E. has developed an Environmental Management System, according to the ISO 14001:2015 Standard, in order to control and reduce the impact of its activities on the environment. The goal is the prevention of pollution, the control of compliance with the Legislative and Regulatory requirements and the continuous improvement of its environmental performance. For this purpose, the company has recorded the environmental aspects resulting from its activities and has established environmental objectives for those that have been identified as important.
- complies with the applicable anti-bribery legal and regulatory framework.
- is suitable for providing quality services & protect her reputation
- provides a framework of obligations and guidelines used as a tool to prevent, deter and combat bribery.
- provides the framework for setting, reviewing and achieving anti-bribery targets.
- encourages the immediate and confidential reporting/reporting of any incident or suspicion of bribery and the vigilance of employees and associates to recognize actions related to bribery based on trust.
- encourages employees and associates of the company to report related and unrelated relationships with Public Officials or Suppliers/Partners of the business.
- applies the principle of independence of the anti-bribery compliance function.
- explains the consequences of non-compliance with the anti-bribery policy.
- conducts financial and non-financial audits in its internal operation.
Policy
Education Organizations
according to the management system
ISO 21001:2021
Learning Services except of Formal Education
according to the management system
ISO 29993:2018
Prevention and control policy
of violence and harassment at work.
according to the management system
Prevention and control policy of violence.
according to the management system
ISO 21001:2021
Learning Services outside of Formal Education
according to the management system
ISO 29993:2018
In the context of the compliance of the company UNIVERSAL EDUCATION S.A. with the provisions of Part II of Law 4808/2021 on the prevention and treatment of all forms of violence and harassment, including violence and harassment due to gender and sexual harassment, and specifically with Article 9 and 10 of Law 4808/ 2021, the Company establishes and follows a policy to prevent and combat violence and harassment at work and a policy to manage internal complaints of incidents of violence and harassment UNIVERSAL EDUCATION S.A. declares that it recognizes and respects the right of every employee to a work environment free of violence and harassment and that it has zero tolerance for this type of behavior, of any form and by any person.
UNIVERSAL EDUCATION A.E. affirming its evolutionary character, it continues to monitor the developments of the market and society & adapts to the requirements and takes on challenges, for perpetual progress.
In this context, it continues to monitor the evolution of Management Systems and to update its current systems, in accordance with national and international bodies and certification organizations.
Our Company's longstanding commitment to doing business with integrity means avoiding corruption in any form, including bribery, and complying with applicable anti-corruption laws. The Anti-Corruption Policy trains employees and partners and monitors compliance with these standards. In accordance with UNIVERSAL EDUCATION ANONYMITY COMPANY Anti-Bribery Policy and the requirements of the Anti-Bribery Management System according to the ISO 37001:2017 standard, any employee or partner of the company, who is aware of any involvement in an incident of bribery or any illegal and controversial activity or has a suspicion/reasonable belief of the possible involvement of the above-mentioned situations that may involve UNIVERSAL EDUCATION S.A. and its employees or partners, is requested to immediately make a confidential report/complaint of the incident as follows:
(a) by sending the report/complaint electronically via email to the address compliance@ueducation.gr,
(b) by sending the report/complaint by post to UNIVERSAL EDUCATION S.A. at the address Mavrokordatou 1-3, P.O. 10678, Athens, to the attention of the Bribery Incident Management Committee and marked "Confidential".
